The Row Ginza two-tone leather and suede platform flip flops
Size Guide
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The Row's Ginza slides are inspired by traditional Japanese sandals and feature flatform soles and toe-separating straps. Crafted in Italy, this design is made from a combination of white leather and black suede, which covers the cushioning rubber outsoles.
- Upper: calf leather
- Lining: leather
- Sole: leather insole, leather and rubber sole
- Square open toe
- Made in Italy
- Designer colour name: Black-Natural
- Comes with dust bag,box
Serendipity offers worldwide shipping by partnering with premium carriers (FEDEX/UPS/DHL/SF Express *Asia). Any orders must be shipped to the delivery address of your order.
Side note: We do not ship on the weekend or bank holidays; therefore your order will be processed the next working day.General Order: Please Allow Us Up To 3-5 Business Days To Process Your Order.
pre-order: please allow us up to 7-14 business days to process your order.
COVID arrangement:Our hub is experiencing some unexpected delays and as a result the processing time for your order is longer than usual. We sincerely apologise for this unexpected delay.
| United Kingdom | Free Premium Express Fedex/UPS/DHL (3-5 Business Days)Taxes and Duties included |
| Europe Zone A -France -Spain -Italy -Netherland -Belgium -Luxembourg -Germany -Northern Ireland | Free Premium Express Fedex/UPS/DHL (3-5 Business Days)Taxes and Duties included |
| Europe Zone B -Ireland -Austria -Denmark -Poland -Sweden -Finland -Switzerland -Norway | Free Premium Express Fedex/UPS/DHL (3-5 Business Days) Taxes and Duties included |
| Europe Zone C & D -Bulgaria -Lithuania -Latvia -Estonia -Slovakia -Croatia -Czech -Hungary -Turkey -Cyprus -Malta -Portugal -Greece | Free Premium Express Fedex/UPS/DHL (3-5 Business Days) Taxes and Duties excluded |
| Asia -Japan -Hong Kong -Macau -Singapore -South Korea -Malaysia -Taiwan -Mainland China -Philippines -Thailand -Vietnam | Free Premium Express Fedex/SF Express (3-5 Business Days) Taxes and Duties included |
| United States | Free Premium Express Fedex/UPS/DHL (3-5 Business Days) Taxes and Duties included |
| Canada | Free Premium Express Fedex/UPS/DHL (3-5 Business Days) Taxes and Duties included |
| Australia | Free Premium Express Fedex/UPS/DHL (3-5 Business Days) Taxes and Duties included |
| New Zealand | Free Premium Express Fedex/UPS/DHL (3-5 Business Days) Taxes and Duties included |
Please bear in mind that time frames are an estimation and can sometimes take a little longer during sale periods.
DUTIES & TAXES HANDLING
In certain locations, if the value of your order exceeds the toll-free limit, an import tax/customs fee may be applied upon delivery.
Serendipity understand your concerns on purchasing your favourite item outside of your country, we offered Premium Express Delivery by DDP (Delivered Duty Paid) for most of the countries to create a "Hassle-Free" shopping environment for you.
Please check your shipping destination from the list of countries/regions zone above to find the available DDP/DDU options.
The Serendipity Return Policy
You may return FULL PRICED and BRAND NEW items for a refund upon order received and signed within 14 business days.
To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it in with the Original tags and the Serendipity’s tag. Customers are responsible for return shipping costs to our warehouse in Europe/United States/Asia.
All return requests must receive authorization from the customer care team. If you wish to return an order, you must notify customer care through Contact Us within 7 business days of receiving your order and your return package must be shipped back within 14 business days of receiving your order.
We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current Full Priced item for a refund.
Please Note:
- All Private Sale Items cannot be refunded or exchanged.
- All Sale/Discounted Items cannot be refunded or exchanged.
- All items purchased with Discount Code/Coupon/Any Promotional Discount cannot be refunded or exchanged.
- All Pre-loved items purchased are final and cannot be exchanged or returned.
Although we do not offer return service for the Pre-loved items and the Discounted items, However, our Quality Control Team will guarantee every piece of the items match with the description and condition presented before arrange delivery.
Please note:Footwear Intimate apparel and swimwear/Jewelry (Earing, Necklace, Bracelet, Ring)/ Accessories (Socks, Belt, Headwear, Hair Accessories, Gloves, Glasses) are not eligible for return and refund.
Out of Stock Arrangement
Some of the best selling items may be not available after you have purchased it.
In the unlikely event that your order is out of stock, and there is not a suitable alternative, we will inform you by email and a full refund will be issued to your original payment method.
Our customer care team will confirm when the refund has been processed, it may take 3-5 business days to be visible on your statement.
