Return Policy

The Serendipity Return Policy

You may return FULL PRICED and BRAND-NEW items for a refund upon order received and signed within 14 business days.

To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it in with the Original tags and the Serendipity’s tag. Customers are responsible for return shipping costs to our warehouse in Europe/United States/Asia.

All return requests must receive authorization from the customer care team. If you wish to return an order, you must notify customer care through Contact Us within 7 business days of receiving your order and your return package must be shipped back within 14 business days of receiving your order.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current Full Priced item for a refund.

 

Please Note:

• All Pre-loved items purchased are final and cannot be exchanged or returned.
• All Sale/Discounted Items cannot be refunded or exchanged.
• All items purchased with Discount Code/Coupon/Any Promotional Discount cannot be refunded or exchanged.
• All Private Sale Items cannot be refunded or exchanged.

Although we do not offer return service for the Pre-loved items and the Discounted items, However, our Quality Control Team will guarantee every piece of the items match with the description and condition presented before arrange delivery.

Please note: The below categories of items are not eligible for return and refund.

• Footwear
• Intimate apparel and swimwear
• Jewelry – Earing, Necklace, Bracelet, Ring
• Accessories – Socks, Belt, Headwear, Hair Accessories, Gloves, Glasses

 

Damaged/defective items

If you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue. We will study the issue and carefully investigate it case by case, if the item is conformed as a defective or damaged item, we will arrange for same product exchange unless the purchased item is out of stock/no longer available, a full refund with the return delivery costs will be arranged. 

Serendipity reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

Refunds

Once the Full-Priced and Brand-New returned merchandise has been quality checked and approved, Serendipity will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 7 business days to process the refund upon the return request been approved. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: Shipping fees, Duties and Taxes handling fees will not be refunded.

Frequent Returns
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.

Serendipity reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.