Shipping & Delivery

SHIPPING

Serendipity offers worldwide Shipping by partnering with premium carriers. Any orders must be shipped to the delivery address of your order.

Please be assured we are actively following all government guidelines and taking all the necessary precautions as health and safety remains the top priority to protect our people, distribution partners and customers.

Side note: We do not ship on the weekend or bank holidays; therefore your order will be processed the next working day.

Please check your shipping destination from the list of countries/regions zone below to find the available options and charges.

PROCESSING TIME

We will always aim to dispatch your order within 3-5 Business Days pending product availability and credit verification, we make it our business to ensure a timely delivery of your order.

Please bear in mind that time frames are an estimation and can sometimes take a little longer during sale periods.

For Pre-Order Items: Please allow us up to 7-14 business days to process your order. 

COVID arrangement: 

Our hub is experiencing some unexpected delays and as a result the processing time for your order is longer than usual. We sincerely apologise for this unexpected delay.

UK DELIVERY

United Kingdom
Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
United Kingdom	Free Premium Express  *Taxes and Duties Included   -on orders over  HKD1500 (Approx. €169)	Premium Express  -HKD400 (Approx. €42)	Premium Express - 3-5 Business  Days

EU Delivery

Europe Zone A
Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
France Spain Italy Netherland Belgium Luxembourg Germany Northern Ireland	Free Premium Express  *Taxes and Duties Included   -on orders over  HKD1500 (Approx. €169)	Premium Express -HKD400 (Approx. €42)	Premium Express   - 3-7 Business Days

 

Europe Zone B
Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
Ireland Austria Denmark Poland Sweden Finland Switzerland Norway	Free Premium Express  *Taxes and Duties Included   -on orders over  HKD1500 (Approx. €169)	Premium Express -HKD400 (Approx. €42)	Premium Express   - 3-7 Business Days

 

Europe Zone C
Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
Bulgaria Lithuania Latvia Estonia Slovakia Croatia Czech Hungary Turkey Cyprus Malta	Free Premium Express  *Taxes and Duties Excluded   -on orders over  HKD3500 (Approx. €396)	Premium Express    -HKD1000 (Approx. €113)	Premium Express  - 3-7 Business Days

 

Europe Zone D
Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
Portugal Greece	Free Premium Express  *Taxes and Duties Excluded   -on orders over  HKD3500 (Approx. €396)	Premium Express  -HKD1000 (Approx. €113)	Premium Express  - 3-7 Business Days

 

ASIA DELIVERY

Asia Zone A
Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
Japan Singapore South Korea Hong Kong  Macau Taiwan Malaysia Philippines Thailand Vietnam Indonesia	Free Premium Express  *Taxes and Duties included   -on orders over  HKD1000 (Approx. €113)	Premium Express  -HKD150 (Approx. €16)	Premium Express - 3-5 Business  Days

 

Asia Zone B
Shipping Country	Free Shipping	Delivery Cost	Delivery Time  (Est.)
Mainland China	Free Premium Express  *Taxes and Duties included   -on orders over  HKD2000 (Approx. €220)	Premium Express  -HKD200 (Approx. €22)	Premium Express - 3-5 Business  Days

 

OTHER COUNTRIES

Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
United States	Free Premium Express  *Taxes and Duties Included   -on orders over  HKD1500 (Approx. €169)	Premium Express -HKD400 (Approx. €42)	Premium Express  - 3-7 Business Days

 

Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
Australia	Free Premium Express  *Taxes and Duties Included   -on orders over  HKD1500 (Approx. €169)	Premium Express -HKD400 (Approx. €42)	Premium Express  - 3-5 Business Days

 

Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
Canada	Free Premium Express  *Taxes and Duties Included   -on orders over  HKD1500 (Approx. €169)	Premium Express -HKD400 (Approx. €42)	Premium Express  - 3-5 Business Days

 

Shipping Country	Free Shipping	Delivery Cost	Delivery Time (Est.)
New Zealand	Free Premium Express  *Taxes and Duties Included   -on orders over  HKD1500 (Approx. €169)	Premium Express -HKD400 (Approx. €42)	Premium Express  - 3-5 Business  Days

 

DUTIES & TAXES

In certain locations, if the value of your order exceeds the toll-free limit, an import tax/customs fee may be applied upon delivery. 

Serendipity understand your concerns on purchasing your favourite item outside of your country, we offered Premium Express Delivery by DDP (Delivered Duty Paid) for most of the countries to create a "Hassle-Free" shopping environment for you. 

Please check your shipping destination from the list of countries/regions zone above to find the available DDP/DDU options.

Premium Express DDP Delivered Duty Paid (If applicable)

• Your order will be shipped DDP (Delivered Duty Paid).
• Upon delivery, you will not be required to pay any additional fees.              

Premium Express DDU Delivered Duty Unpaid (If applicable)

• Your order will be shipped DDU (Delivered Duty Unpaid).
• Upon delivery, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.

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